Returns and Refunds

The short version

You have 30 days from delivery to return anything that is unused and in its original packaging for a full refund of the item price.

How to start a return

Email support@celleonline.store with your order number and which items you want to return. We will reply with a return address and instructions. Please do not send anything back before you have heard from us, as we cannot track unannounced parcels.

Condition

Items must be unused, unwashed and in their original packaging. Knives and other bladed items must be returned unsharpened and unused. Linens must be unwashed with their tags attached.

Refunds

Once your return arrives and is checked, we issue the refund to the original payment method. Refunds are processed within three business days of receipt; how quickly the money appears afterwards depends on your bank, and is normally a further three to five business days.

Return shipping

Return postage is paid by the customer unless the item arrived damaged, faulty, or was not what you ordered — in which case we cover it.

Faulty items

If something fails in normal use, contact us with photographs and your order number. Manufacturing faults are replaced or refunded at our cost.